ctg55's Privacy Policy

01

Introduction & Applicability

ctg55 is a trusted online casino and sports betting platform for users in Bangladesh. This privacy policy ("Policy") describes how ctg55 ("we", "our", or "platform") collects, processes, stores, and uses the personal information of users ("you" or "user") of our website ctg55.lat and related services.

By registering on our platform or using our services, you are considered to have consented to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy may be updated from time to time. In the event of any significant changes, we will publish a notice on the platform and, where applicable, notify registered users. The latest version will always be available on this page.

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02

What Information We Collect

ctg55 may collect the following types of information from its users:

2.1 Information Provided Directly

When you create an account, make a deposit, make a withdrawal, or contact our support team, the information you provide voluntarily may include:

• Full name and date of birth
• Valid email address
• Mobile number
• Payment method details — bKash, Nagad, or Rocket account number
• Documents required for identity verification (such as national ID or passport details)
• Any additional information provided during support interactions

2.2 Automatically Collected Information

When you browse the ctg55 platform or use our services, our systems automatically collect certain technical information, such as:

• IP address and device identifier
• Browser type and version
• Operating system information
• Page visit logs and session duration
• Referrer URL (i.e., which site you came from)
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

Your financial transaction history, deposit amounts, withdrawal requests, betting activity, and bonus usage information are stored securely in our systems. This information is essential to ensure account transparency and security.

03

Purpose of Information Use

ctg55 uses collected information for the following purposes:

3.1 Service Operation and Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing gaming and betting services without interruption
• Applying bonuses and promotional offers
• Handling customer support and resolving complaints

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring account security and preventing unauthorized access
• Maintaining compliance with applicable laws and regulations
• Age verification — keeping accounts active only for users aged 21 and above

3.3 Service Improvement

• Improving platform functionality and user experience
• Diagnosing and resolving technical issues
• Preparing anonymous statistics for overall trend analysis

3.4 Communication

• Sending account-related notifications and transaction confirmations
• Communicating security alerts and important updates
• Sending promotional communications where you have given consent

04

Sharing Information with Third Parties

ctg55 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Only the information necessary to provide services is shared with trusted third parties who assist with payment processing (bKash, Nagad, Rocket), identity verification, technology infrastructure, and customer service. These partners operate under strict confidentiality agreements and may not use the information provided for any other purpose.

4.2 Legal Obligations

Information may be disclosed in response to a valid order or legal process from a court, government body, or law enforcement authority. In such cases, ctg55 will only provide information that is legally required.

4.3 Business Transfers

If ctg55 is part of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will endeavor to give users advance notice, and the new entity will be bound to maintain the same privacy standards.

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05

Cookies & Tracking Technology

ctg55 uses cookies and similar web technologies that help improve your browsing experience. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login state and session security.
• Functional Cookies: For remembering your preferences, such as language selection.
• Analytical Cookies: For monitoring platform performance and analyzing usage patterns.

Most browsers allow you to control cookies. However, disabling essential cookies may prevent some platform services from functioning properly.

06

Data Security Measures

ctg55 has implemented both technical and organizational security measures to protect your information:

However, no method of transmitting information over the internet is 100% secure. While we make every effort to ensure security, we cannot guarantee absolute certainty. If you notice any suspicious activity, please notify our support team immediately.

07

Data Retention Period

ctg55 does not retain information beyond what is necessary. Data retention periods are determined as follows:

• Active Accounts: All related information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, information may be retained for the period required to meet legal obligations and resolve disputes.
• Transaction Information: Retaining financial records for extended periods may be mandatory under applicable regulations.
• Analytical Data: Aggregate and anonymous statistics may be retained indefinitely.

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08

Your Rights

As a ctg55 user, you have the following rights over your own information:

8.1 Right of Access

You may request to know what information we hold about you at any time. If you contact our support team, we will provide this information subject to verification.

8.2 Right to Rectification

If any of your information is incorrect or outdated, you may request a correction. Most basic information can also be updated directly from account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, if some information must be retained due to legal obligations or legitimate business requirements, we will explain those reasons.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may withdraw that consent at any time by notifying our support team. Opting out of essential transactional messages is not possible, as those are necessary for service delivery.

09

Protection of Minors

ctg55 is for users aged 21 and above only. We do not intentionally collect any information from minors. An age verification process is followed at the time of registration.

If we receive information that a minor has created an account, we will immediately close that account and delete the associated information.

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10

External Links & Third-Party Services

The ctg55 platform may contain links to third-party websites. Once you click on such a link and leave, our privacy policy no longer applies. You are advised to read the privacy policies of those websites.

Payment service providers such as bKash, Nagad, or Rocket have their own privacy policies and handle information independently from ctg55.

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11

Changes to the Policy

ctg55 reserves the right to amend this privacy policy at any time. In the event of significant changes:

• A notice will be published on the platform's homepage.
• Registered users will be notified by email.
• The effective date of the new version will be clearly stated.

Continued use of the platform after changes are made will be considered as your consent to the revised policy.